Terms and conditions
1. Introductory provisions
1.1. These terms and conditions (hereinafter referred to as the "terms") apply to purchases at the bandurka.cz online store (hereinafter referred to as the "seller"), which is operated by Bandurka s.r.o.
1.2. These terms and conditions apply to all customers who are consumers or entrepreneurs, while entrepreneurs may have different rights in relation to withdrawal from the contract and complaints under applicable legal regulations.
2. Seller Identification
2.1. Bandurka s.r.o.
Registration number: 22450319
File number: C 416658 kept at the Municipal Court in Prague
Registered address: Zenklova 24/54, Libeň, 180 00 Prague 8
Email: info@bandurka.cz
3. Contract and subject of the contract
3.1. The subject of the contract is the sale of trading cards, packs, boxes, merchandise and accessories (hereinafter referred to as "goods") offered through the bandurka.cz e-shop.
3.2 The purchase contract is archived by the seller for possible future use and is available to the customer upon request via e-mail.
3.3 The purchase contract is concluded in the Czech language. The seller complies with codes of conduct if they are relevant for the given business sector, in accordance with legal regulations.
3.4 The buyer places an order through the bandurka.cz online store by clicking on the "Send order" button. After sending the order, the buyer will receive an order confirmation to the e-mail address. This step confirms the acceptance of the order by the seller, thereby creating a purchase contract.
4. Prices of goods
4.1. All prices of goods listed on the website are prices including VAT (the seller is not a VAT payer) and do not include shipping and packaging costs.
4.2. The prices of the goods are valid at the time of order confirmation, except for the situations specified in point 8.7, when the goods were incorrectly priced.
5. Order and conclusion of the purchase contract
5.1. The purchase contract between the seller and the buyer arises at the moment of confirmation of the order by the seller, which is sent to the buyer's e-mail address.
5.2. Orders can be placed via the online store bandurka.cz 24 hours a day.
5.3. Before sending the order, the buyer has the opportunity to check and edit all the data that is part of the order (type, quantity, price, shipping).
6. Payment
6.1. Payment can be made in several ways depending on the selected shipping method:
- Online card payment, bank transfer or cash on delivery, with the option of cash on delivery depending on the selected shipping method. Details of the available payment methods will be displayed when selecting shipping in the order.
6.2 The costs of means of distance communication (e.g. internet connection or telephone call) are borne by the buyer, unless they are explicitly stated as part of the price.
7. Transport and delivery
7.1. Transport of goods is ensured by contracted carriers (e.g. Balíkovna, Zásilkovna, Česká pošta, DPD) according to current possibilities and availability of services.
7.2. The delivery time depends on the availability of goods and the chosen method of transport. The estimated delivery time is 3-7 business days from order confirmation. The seller is not responsible for delays caused by force majeure (e.g. natural disasters, pandemics or government interventions).
7.3. The shipping cost depends on the delivery method, weight/dimensions of the goods and the total price of the order, and is stated in the order form.
8. Withdrawal from the contract
8.1. The buyer, who is a consumer, has the right to withdraw from the contract without giving a reason within 14 days of receipt of the goods.
8.2. To withdraw from the contract, the seller must be informed in writing to the e-mail address info@bandurka.cz or by post.
8.3. The goods must be returned in their original condition and packaging. If they have been used beyond what is necessary to familiarize themselves with their properties (except for the cases specified in point 8.4), the seller has the right to demand compensation for the reduced value of the goods.
8.4. Goods that have been unpacked or used cannot be returned or exchanged unless the nature of the goods allows it, for example, in the case of collector's boxes and packages where unpacking would damage the packaging or reveal the contents, making resale impossible.
8.5. The costs of returning the goods are borne by the buyer, unless otherwise agreed with the seller.
8.6. If you withdraw from the contract or the funds are returned to you for another reason, we will refund you the money in the same way in which we received it from you. However, if the money cannot be returned in the same way, for example, you paid in cash at a branch, to a courier or your payment card has expired, you are responsible for the accuracy of the data that you provide to us for the return. You are also responsible for the accuracy of the data if we have complied with your request and we refund the money in another way.
8.7. In the event of incorrect pricing of the goods (e.g. the price significantly deviates from the usual price of the goods, or one or more digits are missing or missing from the price of the goods, or the discount on the goods exceeds 50%), the seller has the right to withdraw from the contract. In this case, the purchase contract is considered invalid. In such a case, the order will be canceled, or another notification will be given that the seller is withdrawing from the contract. If the buyer has already paid part of the purchase price, this amount will be refunded in the same way no later than 14 days after withdrawal from the contract.
8.8. In the event that the buyer does not collect the properly paid order and the shipment is returned to the seller (e.g. due to failure to pick up at the point of delivery, in a self-service box, or due to failure to reach the buyer at the specified address), the amount paid will be refunded to the buyer, less the costs of delivery and return of the shipment. These costs correspond to the fees charged by the carrier and may vary depending on the selected method of transport.
9. Complaints
9.1. The buyer has the right to make a complaint about the goods in accordance with applicable legal regulations.
9.2. The complaint must be made to the e-mail address info@bandurka.cz
9.3. The seller undertakes to settle the complaint within the period specified by applicable legal regulations. In the event of recognition of the complaint, the buyer will be provided with an appropriate solution in accordance with the law.
9.4. The buyer may only claim actual defects in the goods, damage upon delivery or non-compliance with the order. Subjective dissatisfaction with the content, appearance or specific cards or figures is not a reason for recognition of the complaint. For collector's products (boxes, packs, figures), the manufacturer or distributor is responsible for manufacturing defects (see point 11), the seller only provides cooperation.
9.5 If the goods are damaged upon delivery, the buyer must immediately inform the seller and send a photo of the damaged goods so that the complaint process can be initiated.
9.6 The costs of transporting the goods to the seller in the event of a complaint are paid by the buyer, unless otherwise agreed. In the event of a justified complaint, the seller will cover the costs of sending replacement goods or refunding the money.
10. Quality of goods
10.1. All boxes and packs of trading cards that we offer in our e-shop are new in original packaging and come from authorized sellers or intermediaries.
10.2. The trading cards and other items we offer on our e-shop come either directly from our own unpacking or from trusted collectors and suppliers. We carefully inspect each item to ensure its quality and meet our customers' expectations. While cards and collectibles can naturally be affected by time, proper storage and gentle handling minimize any wear and tear. Our goal is for all of our products to maintain their value and excellent condition for as long as possible.
10.3. In some cases, a card or other collectible may show signs of wear or damage. We try to include all visible defects in the product description, but the main source of true information about the condition of the item are the attached photos. If some wear is not described but is visible in the photo, the condition according to the photo applies. This way, the customer has all the necessary information available before purchasing. Any wear and tear shown in the photos or in the description is not a reason for a complaint.
11. Manufacturing defects, third-party liability and complaints with the supplier
11.1. Products filled and distributed by third parties (e.g. Upper Deck, Topps and others) may have manufacturing defects, such as damaged cards, stuck cards, missing cards or failure to comply with the guaranteed content. The buyer has the right to complain about these defects with the seller, who will provide cooperation in filing a complaint with the manufacturer or distributor. The seller is not responsible for the contents of the package and does not provide a guarantee for the specific content of the products.
11.2. If the customer discovers a manufacturing defect, such as a missing card or damage, they can file a complaint directly with the manufacturer. For the purposes of filing a complaint with the manufacturer, we recommend that you take a video recording of the unpacking of the product, which can serve as evidence for the successful resolution of the complaint.
11.3. All information provided in the product description is taken from manufacturers or distributors and may contain inaccuracies (for example, the number of packages/cards in the package, or the filling with individual cards). In the event of a discrepancy between the description on the website and the packaging, the information provided on the packaging applies.
11.4 The buyer is advised to handle the goods in such a way as to maintain their best quality. Although our products are naturally subject to wear and tear over time, proper storage and careful handling can minimize their degradation. The Seller is not responsible for natural wear and tear and degradation of the goods due to time and use.
12. Group Breaks
12.1 The rules for participating in Group Breaks are listed on a separate page here. By participating in a Group Break, the customer agrees to these rules.
13. Dispute Resolution
13.1. In the event of a dispute between the seller and the buyer, the buyer may use out-of-court dispute resolution through the Czech Trade Inspection or another authorized entity.
13.2 The seller and the buyer undertake to resolve any disputes amicably, if possible, and only then through legal means.
14. Protection of personal data
14.1. The seller processes personal data in accordance with applicable legal regulations, specifically in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, on the protection of personal data (GDPR).
14.2. Personal data is processed solely for the purpose of fulfilling the contract and sending information about the status of the order.
15. Final provisions
15.1. These terms and conditions shall enter into force on the date of their publication on the bandurka.cz website.
15.2. If any changes are made to these terms and conditions, the new terms and conditions shall be published on this page. Customers will be informed of these changes in a timely manner and the changes may affect orders that were placed before the new terms and conditions came into effect.
15.3. The purchase contract is concluded in the Czech language and is archived by the seller for possible future use.
15.4. Legal relations are governed by Czech law.